Returns
How Much Does It Cost To Return?
Returns are FREE for all UK customers for orders placed via the website, only one free return label can be issued per order. Please note orders placed via Amazon or eBay do not qualify for free returns. For international customers, returns are at the customers own cost.
Can Sale Items Be Returned?
Yes, both full priced and sale items are treated the same. Some items cannot be returned for reasons such as hygiene, please see full details below.
How Long Do I Have To Make A Return?
You have 28 days* from the date you received the order to ensure the return reaches us.
*Extended Christmas Returns: Orders placed between 18th November to Monday 23rd December 2019 will be accepted for return up to 31st January 2020.
*Club Outlet members have 40 days from the date you received the order to to ensure the return reaches us.
What Items Cannot Be Returned?
Please note due to hygiene reasons we cannot accept returns of underwear, swimwear or hair accessories. Anything personalised is not eligible for return. Gift vouchers are non refundable.
Accepted Conditions of Items
Returned products must be returned in the same condition as they were sent – which must also include original labelling and packaging (this includes hangers). When trying on items of clothing, please ensure that you avoid the items coming into contact with perfume / aftershave / deodorant which may leave a scent or marks on the item. We will be unable to accept or refund incomplete returns or products that have been worn or washed. If products have deteriorated due to a more extensive use, we reserve the right to send the product back to the customer. This includes damages caused by not washing products in accordance to their care label. Please also check your legal rights for returning goods in our Terms and Conditions by clicking here.
What If I Receive A Faulty or Incorrect Item?
In the unlikely event you receive an item that is faulty or incorrect it must be reported within 7 days of receiving the item. Find out how to contact us by clicking here.
Discount Codes & Gift Vouchers
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level. If any part of your order was paid using a gift voucher this will be refunded back onto a gift voucher before any monetary amount is refunded.
How Long Will My Refund Take?
Returns are processed 1 – 3 working days once received. Once the return has been accepted in accordance to our terms, refunds will be credited to the original card or PayPal account used for payment which can take up to 7 working days. Please note if an item is returned to us in an unsuitable condition or has been sent back late your return may not be accepted.
Where Can I Get My Return Label?
For UK customers please click the below section “Return Procedure For UK Customers” which will show further details.
For international customers please click the below link “Return Procedure For International Customers” which will show further details.
This returns policy does not affect your statutory rights.