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Privacy Policy

We take your privacy seriously. This statement describes our policy and practices with regard to processing of Personal & Company information on our website, www.chidrensoutlet.co.uk and within our associated offices & retail outlets. Any reference to “we” or “us” in this Privacy Policy shall mean Childrens Outlet Limited any reference to “you” or “your” shall mean you, the customer or site user.

In order to provide the services offered by the site we may need to hold certain personal & company information. Except to the extent that we are required or permitted by law, any personal & company information which we collect will be used solely for the purpose of providing the service(s).

If you do not agree with our Privacy Policy or wish to be bound by it, then you should leave the site now. You should not interact with us or submit data to us in any form.

Information we may collect:

Throughout the order process, we collect the following information from you:

  • Name
  • Address
  • Email
  • Telephone
  • IP Address

 We use your information for the following purposes:

  • To deliver website content to you.
  • To receive orders, deliver products, process payments and provide you with order history and our account information once registered.
  • To communicate with you by email, post, or telephone for any related reason
  • Any contact by you may be recorded for future use including your contact details.
  • To prevent or detect fraud or abuses of the childrensoutlet.co.uk website and enable our preferred suppliers to undertake design, technical and development work
  • For statistical evaluation or survey purposes to improve our Site and general services to you.
  • To Interact with you on social media platforms (see below)
  • To notify you by email of our products, special offers or competitions. See email marketing and newsletters below

 Email Marketing and Newsletters

When you register an account with us, you will be given the option of subscribing to our newsletter. Our newsletter provides you with email alerts for new products, discounts, sale products, contests, new brands and other items of interest as well as regular news information circulars. The site allows you to opt-in or opt-out at any time.

Social Media

We may collect data or images that are accessible to us from public facing media pages or that you provide us, for example via Facebook, Twitter, Pinterest or other platforms. We may also be able to access information that others share about you depending on user controls.

We may interact with you through social media platforms in accordance with each site’s rules but we are not responsible for how the site owners collect and handle your data. We are not responsible for what third parties post on our social media accounts but content is monitored regularly. Offensive or illegal material will be removed wherever possible or referred to the platform owner.

If you ‘like’ our Facebook page or post on our Facebook wall, we can interact with you and send you information via these platform(s) in addition to any newsletter or email content that you may have signed up for separately.

If at any time, you want us to stop interacting with you via this website or social media platforms please contact us by clicking here.

Third Parties

Your information may be used via a third party system for the purposes of sending marketing information, however remains in the possession of Childrens Outlet Limited and is inaccessible to any third party.

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For the purposes of fulfilling your order, your delivery details (name and address) may be shared with third party courier companies.

Childrens Outlet Ltd do not engage in the selling or the passing of your information to any third party other than the already mentioned.

Information Security

The information we collect is stored in a secure computer system and is only accessible by authorised personnel. Additionally, access to the computer systems are done so via an encrypted channel.

Payment Security

We use the Payzone Payment Provider system. All transaction information passed between you and the payment gateway is encrypted using 128-bit SSL certificates and is not accessible to Childrens Outlet Ltd.  You can be satisfied that the information you provide our Payment Provider is highly secure. We do not hold your credit card details. Financial transactions take place directly and securely with Payzone. Alternatively, you can provide payment via your PayPal account.

Klarna Payments

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.


Please see our separate policy on Cookies and how they are used.

Your Rights

The General Data Protection Regulation, in particular, provides a number of rights that you can exercise at any time.

The Right to be Informed – We will tell you how we use your data

The Right of Access – You can see any information we hold about you at any time.

The Right to Rectification – You can ask for any inaccurate or incomplete data to be corrected.

The Right to Erasure – The ‘right to be forgotten’. You can ask for your data to be removed from our system. Such a request will be actioned unless doing so will impair us in providing the services you have requested.

The Right to Restrict Processing – You can tell us how you want your data being used. For example, we can use your data to provide our services but not for marketing purposes.

The Right to Data Portability – You can request a copy of your data from us and we will provide this in a structured and commonly used format.

The Right to Object – You can tell us when you object to the use of your data and we will stop using it.

Rights in Relation to Automated Decision Making and Profiling – We do not engage in any automated decision making or profiling of your data, but if we did, you can instruct us not to.

You can exercise any of these rights by contacting us here, and we will action your request within a reasonable amount of time assuming that the request does not impact on our ability to provide the products and services you ask of us.

Staff Awareness

We actively seek to ensure every member of our team are aware of the expectations we set around the use of your information as set out in this policy. Every team member is provided relevant guidance and material to ensure this is understood and adhered to.

Up to Date

We regularly review our privacy policy to make sure that it complies with the law and best practice, and the policy will be updated from time to time. The latest version of our Privacy Policy will be posted on our website. We suggest all users and customers review our website to view our latest privacy practices.

We are committed to keeping your personal information confidential and will only give it to others for the purposes set out in this Privacy Policy.

By accessing any part of this site you agree to accept and be bound by these conditions.

If you do not agree with any of them then you should stop using the site immediately.

If you have questions or complaints regarding our Privacy Policy or practices, please contact us by clicking here.

For the purpose of the Data Protection Act 1998 and the General Data Protection Regulation, the data controllers are Childrens Outlet Limited.