Frequently Asked Questions
Why are your prices so cheap?
We operate like an outlet however we have more than one brand. We buy end of season or surplus stock from multiple suppliers so we can give our customers the best price. Just think of us like all the sale rails you find in shops in one place!
Do you have to pay for returns?
UK Customers – Returns are free, just return it to us by 28 days* after you receive your order. For more details please click here.
*Extended to 60 days following coronavirus outbreak until further notice.
International Customers – Returns are at your own cost. You will have 28 days from receiving your order to return your item(s) us. For full details please click here.
What is your sizing like?
As we sell a number of children’s wear brands sizing can vary. However our size guide can be found by clicking here. And don’t forget if it doesn’t fit we offer free returns.
How much is delivery & long does it take for delivery?
Standard UK delivery is free for orders over £70. For UK we also over Express, Next Day and Saturday delivery. For international deliveries it depends on your delivery country for delivery times. For full details please click here.
Can I track my order?
Yes. Once your order has been shipped we will email you with the tracking information. If you have created an account you can also log in and view Order History where tracking information is also available.
Why should I create an account on the website?
By creating an account you will be able to log in and not have to enter your personal details each time you place an order. You can also view your order history and track current orders. We do not take any payment information.
What are your accepted payment methods?
We accept payment by either Klarna (Pay Later), PayPal or credit/ debit card. For card payments we accept Visa, Visa Debit, American Express, Mastercard and JCB. We accept payment in the following currencies: Great British Sterling, Euro and US Dollars . We do not store any payment card or PayPal account details. We do not offer payment plans, although you can Pay Later with Klarna. For more information please see our Payment page which can be found here.
Do you have a shop?
No. We are an online based retailer only.
Is there VAT on my order?
Children’s clothing, footwear and belts in the UK is not VAT rated. Hair accessories, gifts and toys are VAT rated. All prices are shown inclusive of VAT were applicable.
I just placed an order but I now want to add something, how do I avoid being charged delivery again?
Simply place another order and make a note in the comments section that you would like this order to be packed with (quote the first order’s order number). We will then refund you for the delivery for the second order. Just ensure you place the second order as soon as possible after the first order to avoid the first order being dispatched without the additional item(s). If this happens you will still be charged delivery for the second order. You can always contact us to check the first order has not already been shipped by clicking here.
Can I order and delay the delivery?
Of course, simply make a note in the comments section when you place the order letting us know when you would like the order by.
What is Club Outlet?
Club Outlet is an exclusive members only club where you can get an extra 10% off every order, exclusive discount codes not shown elsewhere on the website, and more. To find out more about how to join Club Outlet click here.
Are items left in my basket protected from other people ordering it?
No. Until you complete your order by providing payment the items you put in your basket can still be ordered by other customers. Therefore they may go out of stock whilst in your basket.
Do you sell to trade?
No. We are a consumer only website. If you are a shop with surplus stock or are a brand owner with stock you think we would be interested in buying please click here to contact us.
Have another question?
Then feel free to get in touch. Click here to contact us.